Blue Bird Drives Customer Service Rates Higher

Demand Solutions enabled Blue Bird’s spare parts division to replace spreadsheet-based planning activities with a collaborative process that incorporates input from planners, operations staff, and the sales team for far greater accuracy.

Blue Bird Drives Customer Service Rates Higher

Demand Solutions enabled Blue Bird’s spare parts division to replace spreadsheet-based planning activities with a collaborative process that incorporates input from planners, operations staff, and the sales team for far greater accuracy.

The Bottom Line

  • Increased customer service rates by four percentage points
  • Minimized expedite requests
  • Streamlined management of 20,00 active and 300,000 legacy SKUs
  • Enhanced collaboration in planning processes
  • Maintained operations during a global pandemic
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