Blue Bird Drives Customer Service Rates Higher
Demand Solutions enabled Blue Bird’s spare parts division to replace spreadsheet-based planning activities with a collaborative process that incorporates input from planners, operations staff, and the sales team for far greater accuracy.
The Bottom Line
- Increased customer service rates by four percentage points
- Minimized expedite requests
- Streamlined management of 20,00 active and 300,000 legacy SKUs
- Enhanced collaboration in planning processes
- Maintained operations during a global pandemic